When a major storm hits our service area MVEC works as a team to get your power back on. Whenever an outage occurs, no matter what the reason, our goal is to restore power safely to the greater number of members in the shortest time possible

Restoration Process

1. Keeping the public safe is top priority for MVEC. Crews will first clear fallen lines from the roadways.
2. Once roadways have been cleared, work begins on restoring power to the substations if necessary. Sometimes service to hundreds of members can be restored immediately by restoring power at the substation.
3. Next, major distribution feeders are repaired. These are the lines that come from the substation. If energy isn’t flowing over these lines, your home cannot receive power.
4. Tap lines are repaired next. These are the lines carrying power to groups of homes from distribution feeders. Sometimes taps need to be disconnected to get the main lines back on.
5. Finally, individual service lines are repaired. While MVEC is responsible for getting the electricity to your meter, members must contact an electrician to repair damage to member-owned electric equipment (beyond the meter).