Q: What are the costs for using Click-n-Pay?
A: There are no signup costs or subscription fees for using Click-n-Pay. There is a convenience fee for paying your electric bill by check or credit card. 

Q: Is my online electric bill, account information and payment information confidential?
A: Yes. The Click-n-Pay website is a secure website. 

Q: I'm having trouble signing up for Click-n-Pay.
A: 1. Verify you are NOT putting dashes in your account number. 2. If your account is in a business name you must use the first 13 characters of the account name in the LAST name field on the sign up screen.

Q: My online payment will not go through, why?
A: If the total amount of one account or several accounts is $300.00 or more it will be rejected by the system. MVEC’s Click-n-Pay limit is $300.00. If your payment is more than $300.00 you do have the option to pay in increments of $300.00.   

Q: When is the payment I make charged to my credit card or checking account?
A: It can take anywhere from a couple of hours to a business day or two for your payment to be debited against your account, depending on the credit card company or bank.

Q: I can’t login. It’s telling me I have an invalid password.
A: Your password is case sensitive. You need to use the same password as when the account was set up. If you can not remember the password you can look it up.

Q: When I make a payment online will I get a confirmation number? How do I know if it went through?
A: Yes, you will receive a confirmation number after your transaction is recorded. Please keep this number as a confirmation of your payment. 

Q: I have been trying to pay my bill by using your online service. The computer tells me that my address doesn't match the address on my credit card.
A: The address you provide must match the name and address to which the credit/debit card was issued (billing address). This is not always your listed service address. When you are on the credit/debit card payment screen change the address listed to the billing address on your credit card. Click submit when all the information has been entered to process the request. Nothing will be processed until the submit button is clicked.

Q: What if my e-mail address changes?
A: It’s easy to change. First, log in using your current email address. On the left-hand side you’ll see the link "Change my email."

Q: When will my payment be posted to my MVEC account? When will I be able to see it on this website?
A: Payments entered after 4:00 p.m. central time will not be posted until the following business day. 

Q: If I’m already on the Automatic Bill Pay program, can I still use Click-n-Pay/Review even if I don’t want to pay online?
A: Yes, you can always use Click-n-Pay/Review as a way to view your bills, check your payments and view your energy use for the past year. You do not have to pay via Click-n-Pay to use it.

Q: I made an online payment, but it is coming out of the wrong account.  What do I do?
A: To cancel a payment, you will need to contact Member Services. Payments CAN NOT be cancelled if it has already been sent to the bank for processing.  

Q: Who do I contact for technical difficulties when using Click-n-Pay?
A: During business hours, 8:00 a.m. to 4:30 p.m., Monday through Friday, contact Member Services. You may also e-mail your question to info@mvec.net. Describe the situation completely, and include your name, address, account number, and e-mail address. We will make every effort to reply to emails within one business day or sooner. We currently do not offer after-hours support.