NOTE: Using Pay Now means your financial information is not saved on our secure Pay Now website. If you prefer the convenience of having your information saved for future payments, sign up for a SmartHub account.
Pay Now FAQs
Q: Am I charged an extra fee to pay my bill using Pay Now?
A: No. There is no fee to use Pay Now.
Q: What information do I need to access my account(s) on Pay Now?
- Your MVEC billing account number.
- The first five characters of last name or business name listed on the account.
Q: What forms of payment does Pay Now accept?
- Personal and business checking/savings accounts. You will need the account number and financial institution’s nine-digit routing number (see image at right).
- Discover, MasterCard, American Express or Visa debit/credit cards. You will need the 16-digit card number and expiration date.
Q: Can I make more than one Pay Now payment to a billing account per day?
Q: Do I need to re-enter my financial information each time I make a payment using Pay Now?
A: Yes, you will need to re-enter your financial information each time you make a payment.
Q: Do I receive a confirmation number after I make a payment?
A: A confirmation page will display with a confirmation number once the payment is made. If you provide a valid email address, an email is sent to you with the confirmation number as well.
Q: Do I have to provide an email address?
A: The field is optional. However, a confirmation email isn’t sent unless a valid email address is provided.
Q: Do I still receive paper bills?
A: No. Using this payment method does not change the preferences you have set up for your electric bill.
Q: What will happen if my payment is deducted from my checking/savings account, but my account does not have sufficient funds?
A: Your financial institution may choose to return the item and/or charge you a non-sufficient funds (NSF) fee. If the item is returned to us, we will reverse any credit given for the payment, we may charge a return check fee, and assess any other applicable fees/charges. Interruption in service could result if payment was made in a disconnect situation. Payments must be received by the specified due date to prevent any interruption in service.