Ways to Pay

Automatic Bill Pay – Simple, Secure, and Free

• No service fees – it’s completely free to participate.
• Never miss a payment – your bill is automatically deducted from your bank account or charged to your credit/debit card each month.
• Your due date stays the same – enrolling won’t change when your payment is due.
• Go green – choose paperless billing for added convenience and sustainability.
• Switching from Recurring Credit Card? Your bill will show the exact date your account will be drafted.

Important Notes

Returned or declined payments will result in a $33 Returned Payment Fee and may lead to penalties, service disconnection, and deposit requirements.

How It Works

• Once enrolled, your payment will be automatically withdrawn on the draft date shown in the blue box on your bill.
• If the draft date falls on a weekend or holiday, your payment will be processed the next business day.
• You can cancel or stop a payment by contacting MVEC, using SmartHub, or calling the automated phone system—at least 4 business days before your due date.
• This authorization remains in effect until you cancel it through one of the above methods.

Members with two or more returned payments in a 12-month period will be required to pay a deposit equal to two times their average monthly bill or $265, whichever is greater.

This program can be combined with Budget Billing for even more convenience.

Manage your account and view your bill anytime through SmartHub.

Recurring Credit Card Payments – Easy, Reliable, and Free

Program Benefits

• No service fees – it’s free to participate.
• Never miss a payment – your bill is automatically charged to your credit card each month.
• Your due date stays the same – enrolling won’t change when your payment is due.
• Go green – choose paperless billing for added convenience and sustainability.
• Compatible with Budget Billing – for even more predictable payments.
• 24/7 account access – manage your account anytime through SmartHub.

How It Works

• After enrolling, your payment is automatically charged on the payment date shown in the blue box on your bill.
• If the charge date falls on a weekend or holiday, it will be processed the next business day.
• If switching from Automatic Bill Pay, your bill will reflect the new charge date.
• You can cancel automatic payments by notifying MVEC at least 4 business days before your due date—via SmartHub, phone, or by contacting our office.
• Keep your credit card information up to date to avoid missed payments.

Important notes

•  Returned or declined payments may result in penalties, fees, and possible service disconnection.
• Members with two or more returned payments in a 12-month period will be required to pay a deposit equal to two times their average monthly bill or $265, whichever is greater.
• Commercial accounts are not eligible for this program.

Go Paperless with MVEC – Simple, Secure, and Convenient

Enjoy the ease of managing your electric account online—anytime, anywhere.

Benefits of Going Paperless

• 24/7 Access – View or print your electric bill whenever you need.
• Email Alerts – Get notified when your bill is ready, plus receive MVEC’s monthly newsletter, The Electric Eye, electronically.
• Track Your Usage – Easily review your energy use, payment history, and billing details.
• No Fees – Pay your bill online for free using SmartHub, Automatic Bill Pay, Recurring Credit Card, Budget Billing, or Prepaid Billing.

How to Go Paperless

If you’re new to SmartHub:

1. Sign up for online account access at MVEC SmartHub.
2. Log in, click My Profile in the top menu.
3. Select Update My Printed Bill Settings.
4. Click Turn off Printed Bills, then confirm by choosing Yes.

Already have a SmartHub account?

Prepaid Billing – Pay As You Go Power

Prepaid Billing lets you manage your electricity like you fuel your car: add funds upfront, and your balance decreases as you use power. It’s flexible, fee-free, and puts you in control.

Key Benefits

• No fees or deposits – just pay for what you use.
• Smaller, more frequent payments – daily or weekly instead of one large monthly bill.
• Lower energy use – many members become more aware of usage and reduce consumption.
• No surprise bills – track your usage and avoid unexpected charges.
• Real-time control – monitor your balance and usage anytime through SmartHub.

How It Works

1. Add funds to your MVEC account.
2. Use electricity – your balance decreases automatically.
3. Get alerts when your balance is low (customizable threshold).
4. Refill anytime to avoid service interruption.

If your balance hits $0, you’ll receive daily calls and a letter from MVEC. Service may be interrupted unless a payment is made.

Eligibility

• Available to members with no past-due balance or a balance of $200 or less.
• If your balance is over $200, pay down to $200 to qualify.

Managing Your Account

• Online: Use SmartHub or PayNow for quick payments.
• Phone: Call 855-963-3830 (automated Touch-N-Go system).
• Mobile App: Download the SmartHub app.
• Notifications: Get alerts when your balance drops below $15 (calls not made on weekends/holidays). Don’t forget to let us know if your phone number changes.

Budget Billing – Predictable Monthly Payments

Budget Billing helps you manage your energy costs with a consistent monthly payment—no surprises, no seasonal spikes. While it’s not a discount program and doesn’t reduce your overall energy costs, it makes budgeting easier by spreading your payments evenly throughout the year. It’s free to join, and there are no fees or deposits.

How It Works

• MVEC calculates your monthly payment based on your past 12 months of usage.
• You’ll pay the same amount each month, even if your energy use changes.
• Your bill will still show your actual usage and cost, so you can track your energy habits.
• MVEC reviews your account twice a year (June and December) and may adjust your payment based on usage or rate changes. See our video on the calculation process

Eligibility

To enroll, you must:

• Be an MVEC member for at least 6 months at your current location.
• Have a current account with no past-due balance.
• Be a residential member.

If You Cancel or Move

When you cancel Budget Billing or close your account:

• MVEC will compare what you paid vs. your actual usage.
• If you overpaid, the difference will be credited to your next or final bill.
• If you underpaid, the difference will be added to your next or final bill.

Delinquent Accounts

If your account becomes 60 days past due, you’ll be removed from Budget Billing and must pay the full outstanding balance.

To rejoin, you’ll need to either:

• Enroll in Automatic Bill Pay or Recurring Credit Card payments
• Maintain 12 months of on-time payments