There are many ways to manage your MVEC electric account with options to make it just right for your household, your time, and your budget.Update My Account
Pay by Phone – On the go? No problem. Use our automated phone system Touch-n-Go by calling 1-866-999-4504 toll-free.
Budget Billing – Pay an average amount each month (recalculated twice a year) based on your previous year’s usage to avoid bill spikes caused by seasonal fluctuations. Residential only. Learn more about Budget Billing ›
Drop Box & Mail-In Payments – MVEC maintains a drive-up drop box at our office, located at 125 Minnesota Valley Electric Drive in Jordan. Payments are picked up each business day. Map
If you misplaced the envelope that came with your electric bill, please send your payment to MVEC, PO Box 77024, Minneapolis, MN 55480-7724.
For overnight/express payments only, please use this address: MVEC, Lockbox # 77024, 1801 Parkview Drive, Shoreview, MN 55126.
Q: What are the costs for using SmartHub?
A: There are no signup costs or subscription fees for using SmartHub.
Q: Is my online electric bill, account information, and payment information confidential?
A: Yes. The SmartHub website is a secure website.
Q: I’m having trouble signing up for SmartHub.
A: 1. Verify you are NOT putting dashes in your account number. 2. If your account is in a business name you must use the first 13 characters of the account name in the LAST name field on the signup screen. Your account number is on your bill.
Q: When is the payment I make charged to my credit card or checking account?
A: IMPORTANT NOTICE: It may take anywhere from a couple of hours to a full business day for your payment to be debited against your bank account or credit card, depending on the credit card company or bank.
Q: I can’t log in. It’s telling me I have an invalid password.
A: Your password is case-sensitive. You need to use the same password as when the account was set up. If you can not remember the password you can look up your password.
Q: When I make a payment online will I get a confirmation number? How do I know if it went through?
A: Yes, you will receive a confirmation number after your transaction is recorded. Please keep this number as confirmation of your payment. Please note: it is your responsibility to ensure all payment information is entered correctly.
Q: I have been trying to pay my bill by using your online service. The computer tells me that my address doesn’t match the address on my credit card.
A: The address you provide must match the name and address to which the credit/debit card was issued (billing address). This is not always your listed service address. When you are on the credit/debit card payment screen change the address listed to the billing address on your credit card. Click submit when all the information has been entered to process the request. Nothing will be processed until the submit button is clicked.
Q: What if my e-mail address changes?
A: It’s easy to change. First, log in using your current email address. On the left-hand side, you’ll see the link “Change my email.”
Q: If I’m already on the Automatic Bill Pay program, can I still use SmartHub even if I don’t want to pay online?
A: Yes, you can always use SmartHub as a way to view your bills, check your payments, and view your energy use for the past year. You can also choose to receive an email or text alert when a payment is due or another account activity occurs, so you know before your bill arrives that you’re using more power than usual. You do not have to pay via SmartHub to view information.
Q: I made an online payment, but it is coming out of the wrong account. What do I do?
A: To cancel a payment, you will need to contact Member Services. Payments CAN NOT be canceled if it has already been sent to the bank for processing.
Q: Who do I contact for technical difficulties when using SmartHub?
A: During business hours, 8:00 a.m. to 4:30 p.m., Monday through Friday, contact Member Services. You may also e-mail your questions. Describe the situation completely and include your name, address, account number, and e-mail address. We will make every effort to reply to emails within one business day or sooner. We currently do not offer after-hours support.
Q: How do I unsubscribe?
A. It’s easy. First, log in and on the left-hand side you’ll see the link “Unsubscribe.” There are two places this can be found:
- On your main Smarthub Page: My Profile>My Information>Manage My Registered Accounts. Under here, you can Unsubscribe from Smarthub.
- Or on your main Smarthub Page: Notifications>Miscellaneous>Unsubscribe (This notification will confirm your unsubscribe from Smarthub.)
Q: How do I change to paper/paperless bills?
A: Log in. On the left-hand side, you’ll see the link “Stop/Start Print Bill.”
Q: How do I change my stored payment info?
A: Login, and on the left-hand side you’ll see the link “Financial Info.” In the section “Stored Accounts for E-Bill Payment” make your changes.
Q: How do I change my automatic payment info?
A: Log in. On the left-hand side, you’ll see the link “Financial Info.” In the section “Select the Account/Service which to Add, Change or Remove Automatic Bill Payments,” make your changes.
Update My Account
MVEC can serve you better when we have accurate information. Make sure your phone numbers, email address, and authorized account users are up-to-date by completing this Update My Account Information form ›
Understand My Bill
kWh, meters, WPCA, Energy Wise? Understand what each item on your MVEC electric bill means. Learn more about electric bills ›
Go green, reduce paper clutter and simplify your life. There’s no need to file your statements at home—they’re available online in a secure location. Go Paperless ›
Our Board of Directors and staff work hard to keep electric rates competitive. The bottom line is to have rates that are affordable, fair, and reasonable. Learn more about electric rates ›
Financial Assistance Programs
From time to time, some members may experience financial hardships. MVEC will make every effort to work with you to resolve past-due accounts. Learn more about financial assistance programs available ›
Sales Tax Exemption
Electricity that is metered and billed for residential users who use electricity for their primary source of heat are exempt from sales tax November – April. If you qualify, fill out this sales tax exemption form ›
Other Resources:SmartHub Account ManagementUnderstand Your Bill and RatesFinancial AssistanceWhy Does My Bill Seem High?