Site Security

Secure Socket Layer (SSL) Technology

Utilizing SSL ensures that any transmission of your information to or from our server is encrypted. Any interception of your information over the internet will be unreadable to an unauthorized party.

Secure Server Hosting

Our internet-compliant web servers are configured with appropriate security measures to prevent intruders from viewing any activity conducted by you or our application.

Data Security and Firewalls

Your billing account information is stored on secured systems protected by a network firewall, preventing any unauthorized access from the internet.

Secure Account Access

You can access your billing account information only by providing the email address and password you have personally set up with us.

By utilizing electronic bill payment through a third-party servicer or your bank, you consent to receive all communications related to your MVEC account in electronic form. These communications may include billing statements, legally required disclosures, contract modifications, or notices of changes in terms.

Electronic communications may contain your name and certain account information, such as your balance or due date. Such communications may be accessible to anyone with access to your electric or email account, or the hardware/software used to view them.

Any legally required inserts that cannot be delivered electronically will be mailed to you via the U.S. Postal Service. You may also choose to receive paper statements, in addition to electronic notifications, when enrolled in MVEC’s online bill presentment and payment service by visiting MVEC Ways to pay

By providing your consent to electronic communications, you confirm that you can receive and access electronic documents.

If you wish to withdraw your consent to receive electronic communications, you may un-enroll by accessing the web page of the third-party bill payment servicer or your bank.

We do not charge a fee to process a withdrawal request. However, you will no longer receive your MVEC billing statements or inserts electronically once consent is withdrawn. The withdrawal will become effective after a reasonable processing period.

To access and retain electronic communications, you must have:

• An SSL-enabled web browser such as Apple Safari, Google Chrome, or Mozilla Firefox (or other supported versions).
• A personal computer, operating system, and internet connection capable of supporting the above.
• Sufficient electronic storage on your device, or a printer capable of printing from your web browser and email software.

If you select optional MVEC services that include email or text notifications, it is your responsibility to provide a valid email address and/or mobile number. You agree that MVEC may use these contact details for delivery of electronic notifications and other communications.

It is also your responsibility to update your contact information promptly. Failure to do so may interrupt important communications and could affect your MVEC account and our ability to provide services.

Paper Copies of Communications

Upon your request, MVEC will provide a paper copy of any communication that was delivered electronically.

Communications in Writing

All communications—whether electronic or paper—will be considered “in writing.” You should print or download a copy of this Consent to Electronic Communication and any other important communications for your records.