Keeping your account information up to date is the best way to ensure you receive important information and updates from MVEC.
We rely on data for nearly every aspect of our operations, which is why we need your help. By having your most accurate and complete contact information, we can continue to provide the high level of service that you expect and deserve. Accurate information enables us to ensure excellent member service and provide a variety of communication options for reporting and restoring outages. It also allows co-op members to receive information about other important programs, events, and activities.
Helps power restoration process
Up-to-date contact information can potentially speed up the power restoration process during an outage. The phone number you provide is linked to your service address in our outage management system. This means when you call to report an outage, our system recognizes your phone number and matches it with your account location. Accurate information helps our outage management system predict the location and possible cause of an outage, making it easier for our crews to correct the problem.
To maintain your reliable electric service, we occasionally plan outages to update, repair or replace equipment. In these instances, we can provide advance notification to affected members, if we have your updated contact information and communication preferences.
Keeping the co-op updated with your information also helps us when there’s a question about energy use or billing. In addition, accurate account data allows multiple MVEC departments to seamlessly resolve member inquiries without needing to chase down more information.
The times have changed – and so have you.
Many of you have been MVEC members for years, and it’s likely that your account information hasn’t been updated for some time. If you have dropped your landline and now use a cell phone as your primary phone service, we might not have that number in our system.
Please be assured we will never share this information with any third parties. It is only used by MVEC to send important information to you. Please take a moment to update your contact information in SmartHub or by filling out a short form at mvec.net/power-outages/update-phone/. By doing so, you will be helping us improve service and efficiency so we can better serve you and all members of the co-op.
