Report Outages 24/7
MVEC is always here for you with a 24/7 dispatch center staffed by real people. When you report an outage, your phone number helps us locate the issue and get your power back on more quickly.
Please do not email or private message us if you are experiencing an outage as it will not be received after hours or on weekends
Ways to report an outage:
1. Call (952) 492-8255 or (800) 232-2328
- During high call volumes, an automated system may take your call and prompt you for your phone number.
- The system works best if we have your current phone number on file. It helps us quickly identify your location and log your outage.
- Information from these calls helps MVEC track and predict outage areas. The system can also tell you if a crew has been assigned, give an estimated restoration time, and offer a callback once power is restored.
2. Text “OUT” to 855-963-3830
- Sign up for a free SmartHub account
- In account settings, allow your phone number to receive text messages
- To report an outage, text the word OUT
- To request updates, text the word STATUS
Additional texting information
Text keyword OUT to 855-963-3830.
With a successful transaction, you’ll receive this message: You’ve reported an outage at (location). Text STOP to unsubscribe.
Text keyword STATUS to 855-963-3830.
With a successful transaction, you’ll receive this message: We’re estimating restoration at (location) by (date-time). Text STOP to unsubscribe.
If you try to text without your phone number registered and enabled in SmartHub:
Message: Your phone is not yet registered for texting. Please register your cell number via your online account.
If you have multiple accounts (house, shop, barn, etc.)
Message: You have multiple accounts. Please visit the web or app to submit your outage. (Members with multiple accounts will need to use the SmartHub app or website and select a specific account to report an outage and request updates.)
If you text OUT or STATUS and don’t have an eligible MVEC account on file:
Message: No additional accounts are available to create a new outage.
Your correct phone number in our files helps us identify your location and restore power faster during an outage.
Use the link below to update your information.