Members with a SmartHub account can report an outage and request status updates by texting 855-963-3830.
- To report an outage, text the word OUT
- To request updates, text the word STATUS
First step: If you don’t have one already, set up a free SmartHub account management tool. You can do so online or by downloading the app from your smartphone’s store. See video and PDF set-up instructions
Second step: To utilize this service, you must have text messaging enabled on your SmartHub account. (Please note: to send and receive messages, any texting fees charged by your phone carrier may apply.)
If your mobile number is already listed under Verified Contacts, select the mobile number and turn Receive Text Messages on.
If your mobile number is already listed, click Edit and select Receive Text Messages.
A guide to outage text messaging:
Text keyword OUT to 855-963-3830.
With a successful transaction, you’ll receive this message: You’ve reported an outage at (location). Text STOP to unsubscribe.
Text keyword STATUS to 855-963-3830.
With a successful transaction, you’ll receive this message: We’re estimating restoration at (location) by (date-time). Text STOP to unsubscribe.
If you try to text without your phone number registered and enabled in SmartHub:
Message: Your phone is not yet registered for texting. Please register your cell number via your online account.
If you have multiple accounts (house, shop, barn, etc.)
Message: You have multiple accounts. Please visit the web or app to submit your outage. (Members with multiple accounts will need to use the SmartHub app or website and select a specific account to report an outage and request updates.)
If you text OUT or STATUS and don’t have an eligible MVEC account on file:
Message: No additional accounts are available to create
a new outage.